Frequently Asked Questions

How will I get the receipt?

Your receipt will be in your hands when your order arrives. Our friendly driver will hand you a detailed invoice during the delivery. Additionally, we'll send an electronic receipt to your registered mobile number or email.
What do I do if an item is missing from my order?

If you discover that something is missing after your Arrowhead Kitchen order has been delivered, no worries. Simply get in touch with our Customer Care team at +9710558830204, and do try to reach out within 1 day of receiving your delivery.
Is your meat HALAL?

Yes. All our meat is Halal according to UAE laws.
How is Arrowhead Kitchen different from others?

Arrowhead Kitchen stands out by cutting out the middleman. As one of the biggest food distributors in the Middle East, we bring value directly to you, the customer. This allows us to provide premium meats and culinary essentials without unnecessary markups.
Where does Arrowhead Kitchen source its meat?

Our commitment to delivering top-quality meats is reflected in our meticulous sourcing process, which spans the finest farms and state-of-the-art manufacturers worldwide. Carefully selected from around the globe, our diverse range of proteins includes choices from the US, Canada, Australia, Russia, Brazil, and India. In addition to our global partnerships, we actively engage with local farmers in Europe, the Middle East, and North America, fostering sustainability and ensuring a wide variety of high-quality options for our customers.
How can I cancel the delivery of an order or change the address?

Contact our customer service or message us without delay. One of our agents will find a solution for you.
How can I order for delivery to my home?

We offer two different ways to place your order! 1. Through our website, www.arrowheaduae.com 2. WhatsApp: +971-55-8830204
How do I choose a delivery time?

You can choose your preferred delivery time during the order placement process. Simply let us know through WhatsApp or on our website when you'd like your Arrowhead Kitchen package delivered, and we'll make sure it arrives at your doorstep at the specified time.
How long can I keep the meat in the fridge/what is the shelf life? Can I freeze the meat?

Store them in the freezer at -18°C. Your frozen steak can last between 6 to 12 months in the freezer. Do not refreeze once thawed.